Terms and Conditions

Last updated: 02/11/2025

1) Parties and scope
1.1. These terms govern access to and use of the “Lorena Méndez” mobile/web app (the App) and the contracting of services offered through it.
1.2. Owner and operator of the App / Merchant of record:
Belseo LLC — EIN: 32-0777741
990 Biscayne BLVD STE 501, Miami, Florida 33132, USA
1.3. Local provider of in-person services in Spain:
Bel Sport & Fitness, S.L. (Natursport Center) — CIF: B71282966
Calle U 5, 31192 Mutilva, Navarra, Spain
1.4. The following may be contracted via the App:
a) Online services (training plans, nutrition, tracking, coaching/1:1 via video call), provided by Belseo LLC and/or professionals under its coordination.
b) In-person services in Spain (facility access, classes, 1:1 personal training and passes), provided by Bel Sport & Fitness, S.L.
1.5. Payments: Unless expressly stated otherwise, Belseo LLC acts as merchant of record for online services. For in-person services in Spain, the provider and merchant is Bel Sport & Fitness, S.L., which issues invoices with Spanish VAT.

2) Account and usage rules
2.1. You must create a personal account and be over 18 years old or have guardian authorisation.
2.2. Keep your data accurate and up to date. Do not share credentials or use the App for unlawful purposes.
2.3. Some features depend on third-party technology providers; availability may vary.

3) Types of services
3.1. Online: training plans, personalised nutrition, metric tracking, challenges and 1:1 online personal training.
3.2. In-person (Spain): facility access, classes and 1:1 personal training at Natursport Center.
3.3. The service sheet indicates provider, modality, conditions and price.

4) Prices, taxes and payments
4.1. Prices shown include applicable taxes based on the service and customer’s country (e.g., VAT in Spain/EU).
4.2. Services are paid in advance.
4.3. Automatic renewal: subscriptions renew for the same period unless cancelled in advance (see clause 5).
4.4. Non-payment: access to the App/services may be suspended until regularised.
4.5. If your payment method is in another currency, the gateway may apply conversion.

5) Cancellations, renewals and withdrawal (EU)
5.1. How to request cancellation
Subscription cancellation must be made directly by the user from their client profile in the App. Mere uninstallation of the App, non-attendance at sessions or lack of use does not constitute cancellation. It is the user’s responsibility to request cancellation when they no longer wish to continue.
5.2. Deadline to avoid renewal
To avoid the next charge, cancellation must be made at least 7 days before the renewal date indicated in the App. If cancelled late, the subscription will renew for the next period and remain active until expiry.
5.3. Effects of cancellation and refunds
Services are paid in advance. Amounts already charged are non-refundable, except where required by law or where the service sheet expressly states otherwise. Cancellation takes effect at the end of the current period, retaining access until that date.
5.4. Sessions and passes
Expiry, rescheduling and no-show conditions are stated in each product sheet. As a general rule, cancellations must be made ≥60 minutes in advance; otherwise, the session will count as used.
5.5. Right of withdrawal (EU consumers)
If you are a consumer and have contracted remotely, you have 14 days to withdraw, unless: (i) the service has been fully performed within that period with your prior consent and acknowledgement of loss of withdrawal right; or (ii) it concerns digital services or content initiated with your express consent before the deadline. In case of valid withdrawal, amounts will be refunded in accordance with applicable law.

6) Health, fitness and disclaimer
6.1. You declare that you are fit to exercise or have medical authorisation. Report injuries, pregnancy or relevant conditions.
6.2. You agree to follow professional instructions and use equipment/facilities appropriately.
6.3. To the extent permitted by law, use of the services is at your own risk. These terms do not exclude liability for intent or gross negligence or non-waivable consumer rights.

7) Intellectual property
7.1. The App, content, guides, plans and materials are protected. Reproduction or distribution outside the contracted personal use is prohibited.
7.2. The trademarks “Lorena Méndez” and “Natursport Center” belong to their owners.

8) Validity of passes and bookings
8.1. Passes have an expiry date indicated at purchase. Upon expiry, unused sessions are lost.
8.2. No-show and rescheduling policy is stated in each product; in the absence of mention, the rule in point 5.4 applies.

9) Privacy and data protection
9.1. The processing of personal data is governed by the Privacy Policy, available at: https://lorenamendez.app/privacy
9.2. Data controllers (depending on the service):
Belseo LLC: controller for App operation and online services.
Bel Sport & Fitness, S.L.: controller for in-person services in Spain.
When both entities jointly determine purposes and means (e.g., shared management of Spanish users using the App), they act as joint controllers, transparently informing of their respective obligations.
9.3. International data transfers to the USA may occur. Standard Contractual Clauses (Decision 2021/914) + supplementary measures (encryption, pseudonymisation) apply. More info in the Privacy Policy: https://lorenamendez.app/privacy
9.4. Third-party technology providers act as processors under contract.

10) Changes to services and maintenance
10.1. We may introduce reasonable improvements or changes to the App/services while maintaining equivalent features.
10.2. Maintenance downtime will be communicated in advance whenever possible.

11) Limitation of liability
11.1. Uninterrupted availability or total absence of errors is not guaranteed.
11.2. To the fullest extent permitted, we are not liable for indirect damages, loss of profit or data loss.
11.3. Nothing limits mandatory consumer rights or liability for personal injury caused by negligence.

12) Governing law and jurisdiction
12.1. EU/Spain consumers: this contract is interpreted in accordance with mandatory consumer law of your country of habitual residence. Disputes may be submitted to the courts of your domicile. For EU consumers: you may use the EU ODR platform: https://ec.europa.eu/odr
12.2. In-person services in Spain: governed by Spanish law, with jurisdiction in the courts of Navarra, without prejudice to mandatory consumer rules. Navarra consumers: you may resort to the Navarra Consumer Arbitration Board (free of charge).
12.3. Other cases (non-EU): the law of the State of Florida (USA) applies and jurisdiction lies with the courts of Miami-Dade County, Florida.

13) Contact and support
Belseo LLC (App, payments and online services)
Address: 990 Biscayne BLVD STE 501, Miami, Florida 33132, USA
Email: contact@belseoagency.com

Bel Sport & Fitness, S.L. (in-person services)
Address: Calle U 5, 31192 Mutilva, Navarra, Spain
Email: contacto@natursportcenter.com

Annex — Quick cancellation/renewal policy
Subscriptions: automatic renewal; cancel ≥7 days to avoid the next charge.
Sessions/passes: cancel/reschedule ≥60 min or the session counts as used.
EU withdrawal (14 days): does not apply if the service is fully performed within the period with your consent, or for digital services/content started with your consent before the deadline.